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Citizen Charter

 

Administration for public service

Government of the People's Republic of Bangladesh

Office of the Upazila Nirbahi Officer

Kalia , Narail.

http://kalia.narail.gov.bd

Build efficient technology-based public administration , civil service, will make sure

Vision:

Efficient , transparent and people-friendly administration

 

Citizen's Charter

Mission:

Ensuring the best citizen service through the formation of efficient , modern and sustainable public administration

 

 

 

 

 

Sequential

Name of service

Maximum time of service delivery

Necessary documents

Receipt of required documents / application form

Service charges and payment methods (if any)

Last names of the officer , ramnama number , district / upazila Code , the official telephone and e-mail

Official telephone and email with senior officer's surname , Ramnam number , district / upazila code

1

2

3

4

5

3

3

3

1

Infectious information of different departments of Kalia upazila

2-3 days

The specific subject of the application should be mentioned

 

Free

 

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

2

Issuance of certificate of NGO activities

8-10 days

 

The application must contain the activities of the NGO and the necessary information

 

Free

Upazila Executive Officer / Office Assistant

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

3

Certificate case is contagious / government debt collection contagious

3-6 months

The application must contain the amount of the claim (original , interest) and the necessary information

 

Stamp / court fee at fixed rate as per government demand

Upazila Executive Officer / Certificate Assistant

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

4

General complaints are settled and settled

10-15 days

The application must contain specific topics and necessary information

 

Free

 

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

5

Payment of salary bills of private colleges , schools and madrasas (if applicable)

1-2 days

Receipt of allotment in the application , certificate of attendance must be present

 

 

Free

 

Upazila Executive Officer

Phone: + 8804822 56007

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

3

Hat-bazaar leasing

2 months

Must have necessary documents including schedule price , bank draft , trade license

 

Schedule Price , Lease Price , VAT 15% Income Tax 5%

Upazila Nirbahi Officer / Office Assistant , Union Land Assistant Officer , Process Server , Kalia , Narail.

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

3

Distribute VGF / relief / humanitarian aid

1-20 days

The application must be accompanied by the amount of damages , the recommendation of the chairman of the union and the necessary documents

 

Free

 

Upazila Executive Officer / Project Implementation Officer , Kalia , Narail.

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

3

Jalmahal lease

2 months

Must have necessary documents including schedule price , bank draft , trade science

 

Schedule Price , Lease Price , VAT 15% Income Tax 5%

Upazila Executive Officer / Assistant Commissioner (Land) , Kalia , Narail.

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

9

Bulk Allocation / Discount of Special Grants

10-15 days

The pad should have the required documents including application , resolution , identity card

 

Free

 

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

10

Nomination of guardian member of the ad hoc committee of the educational institution

1-2 days

Application on the school pad , list of names of 3 proposed parents

 

Free

 

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

11

Appointment of Presiding Officer for formation of Managing Committee of Educational Institutions

2-3 days

Application on school pad , list of names of previous committee submitted

 

Free

 

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov. bd

12

Provision of agricultural khas land to the landless in Bordeaux

2-3 days

Must apply with required documents at the prescribed time

 

Free

 

Additional Deputy Commissioner (Revenue) / Upazila Executive Officer / Assistant Commissioner (Land) , Kalia , Narail.

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

13

Self-reliance of ethnographic communities

15-30 days

Must apply with required documents at the prescribed time

 

Free

 

Upazila Executive Officer / Upazila Engineer , Kalia , Narail.

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

14

Old age allowance activities

3 months

You have to apply in the prescribed form along with the required documents.

 

You have to open a bank account with 10 rupees.

Upazila social service officer

Kalia , Narail.

 

Chairman Upazila Parishad / Upazila Executive Officer , Kalia , Narail / Deputy Commissioner , Narail

15

Allowance activities for widows and widowers

3 months

You have to apply in the prescribed form along with the required documents.

 

You have to open a bank account with 10 rupees.

Upazila Executive Officer /

Upazila social service officer

Kalia , Narail.

 

Chairman Upazila Parishad / Upazila Executive Officer , Kalia , Narail / Deputy Commissioner , Narail

16

Indigent Disability Allowance Activities

3 months

You have to apply in the prescribed form along with the required documents.

 

You have to open a bank account with 10 rupees.

Upazila Executive Officer /

Upazila social service officer

Kalia , Narail.

 

Chairman Upazila Parishad / Upazila Executive Officer , Kalia , Narail / Deputy Commissioner , Narail

16

Leasing of Chardina VT of Hat-Bazar

40-45 days

Must apply with necessary documents

 

50 per square meter

Deputy Commissioner / Additional Deputy Commissioner (Revenue) / Upazila Executive Officer / Assistant Commissioner (Land)

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

16

Providing stipends for primary education

10-15 days

Necessary information , school managing committee meeting and attaching names to the list.

 

Free

Upazila Executive Officer /

Upazila Education Officer

Kalia , Narail

Deputy Commissioner , Khulna / District Primary Education Officer , Khulna

19

Rural Infrastructure Construction Activities (Bridge / Calvert)

60-65 days

 

Must have necessary documents including schedule price , bank draft , trade science

 

Schedule purchase with prescribed fee and pay VAT , IT where applicable

Upazila Executive Officer /

Upazila Project Implementation Officer ,

Kalia , Narail

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

20

Primary school repair / renovation

10-30 days

Listing of schools as per government guidelines / School Managing Committee themselves apply with necessary information on the basis of need.

 

Free

Upazila Executive Officer /

Upazila Engineer / Upazila Education Officer , Kalia , Narail

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

21

Heroic freedom fighter honorarium

New beneficiary maximum 3 months / regular beneficiary 06 days

Must apply in the prescribed form

 

You have to open a bank account in your own name with 10 / -

Upazila Executive Officer / Upazila Social Service Officer , Kalia , Narail

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

22

Job creation program for the extremely poor (40 days)

40 days

Save workers in the light of necessary information as per government instructions.

 

Free

Upazila Executive Officer / Upazila Project Implementation Officer , Kalia , Narail

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

23

A house is a farm project

6 months

Select the beneficiaries in the light of the required information as per the government guidelines.

 

Free

Upazila Executive Officer / Upazila Palasni Development Officer / Upazila Coordinator

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

24

Food grain collection

 

1-2 days

Select the beneficiaries in the light of the required information as per the government guidelines .

 

Free in case of paddy / wheat but non-judicial stamp of Rs. 300 / - for execution of contract in case of purchase of rice .

Upazila Executive Officer / Upazila Food Controller / OC (LSD)

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

25

Kabikha / Kabita / TR (General and Special)

60 days

Select the beneficiaries in the light of the required information as per the government guidelines.

 

Free

Upazila Nirbahi Officer / Upazila Project Implementation Officer

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

26

Related to the prevention of violence against women and child trafficking

10-15 days

 

The application must contain specific topics and necessary information

 

Free

Upazila Executive Officer / Women's Affairs Officer

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

26

Related to various meetings / associations / religious ceremonies

10-15 days

 

The application should have specific subject , date , time and necessary information

 

Free

Upazila Executive Officer

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

26

Provision of Honorary Allowance to UP Chairman / Members

 

10-15 days

 

Allocation , bank account and necessary information

 

Free

Upazila Executive Officer /

Office Assistant

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

29

Payment of salary / allowance to UP Dafadars and Mahalsnadars

1-2 days

Allocation letter , attendance register and necessary information

 

Free

Upazila Executive Officer /

Office Assistant

Phone: + 804722-58008

unokalia@mopa.gov.bd

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd

30

Fertilizers and seeds are contagious

10-15 days

 

Assignment and necessary information

 

Free

Upazila Executive Officer /

Upazila Agriculture Officer ,

Kalia , Narail

Deputy Commissioner , Narail

Phone: 0461-62301

dcnarail@mopa.gov.bd